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FAQ

Frequently Asked Questions.


1) How much time does it take for an order to arrive?
Usually it takes it takes 3-5 business days for all the major metro cities and tier II & III cities. For rest of the India it usually takes 7-10 business days. 


2) What are the delivery charges to my location?
Shipping is FREE for all the orders based in India. For International Shipping the charges will be calculated at the time of checkout based on destination city and weight of consignment.

3) My order has failed but my money has been debited from my account. Now what should I do?
Please e-mail us on support@zoharin.com with your purchased order number or Paypal/PayU transaction ID. We will immediately process the order so that you get your product as soon as possible. 


4) How can I Track my order status?
You will receive the mail regarding your shipment details and tracking id will be provided along with the tracking URL of the courier service. Also you may visit zoharin.com and check the track the order status.


5) How can I cancel or change my order?
Just drop an email to support@zoharin.com with reference number of your purchase order. In case we have not shipped it yet, we will cancel your order, else you will have to send it back to us and we will offer you a refund or exchange.


6) Does Zoharin provide cash on delivery in my city?
We offer cash on delivery (COD) at so many locations in India depending on the pin code. The website will automatically give you the option of COD if the pin code is served through this facility or else you can e mail us your area PIN code on support@zoharin.com so that we can check and revert.


7) I have paid via netbanking/debit/credit card, how will I get refund?
We shall be refunding money back into the same account via which you had paid for your purchase on zoharin.com


8) Is it safe to use my credit card?
Yes, shopping at zoharin.com is 100% safe. We currently have two payment gateways to choose from: PayPal and PayU Money. Both payment gateways are secure and provide multiple options to pay.


9) Do you accept international credit cards on zoharin.com?
Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all international credit cards.


10) Does Zoharin.com store my credit card infomation?
Zoharin.com does not collect or store your account information at all. Your transaction is authorized at multiple points, first by Paypal/PayU Money and subsequently by Visa/Mastercard/Amex/Diners secure directly without any information passing through us.

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